What is self-exclusion?

Self-exclusion is a voluntary option for people experiencing gambling problems. Anyone can exclude or bar themselves from NSW venues or from online betting services if they want to cut down, have a break, or quit gambling.

Our free and confidential Gambling Help services can talk you through the process, or you can read on for more information.

How does it work?

You can choose where you wish to be excluded from – whether that’s part of a venue, an entire venue, or an online betting service.

If you’re excluding yourself from a venue, once you enter into the agreement you will not be allowed to enter the parts of the venue you’ve asked to be excluded from. If you do try and enter these areas staff can remove you. You can set how long your exclusion period is, but there is a minimum period of six months.

If you’re excluding yourself from an online betting service you will not be able to use your account for betting. You can withdraw any remaining balance but not re-open the account. You can exclude yourself permanently, or, if you just want to take a break, you can deactivate your account for a short period of time. You can choose whether it’s for days, weeks, or months.

Why should I self-exclude?

Deciding to self-exclude is a good way to keep in control of your gambling, whether you want to cut down, have a break, or quit. You choose where you are excluded from. Self-exclusion is free.

How do I make it happen?

To self-exclude from casinos, clubs and hotels: The process is usually an interview with the venue in question. You will sign an exclusion agreement which identifies the venue or part of the venue you want to be excluded from. You can also exclude yourself from multiple pubs and clubs with a single request through BetSafe and the Clubs NSW scheme ClubSafe.

To self-exclude from online betting services, you can do it online on the provider’s website. For more information, see online self-exclusion, or visit the relevant site below.

We can help you

Gambling Help can support you to self-exclude. Call Gambling Help anytime for free and confidential advice and support on 1800 858 858.

For more information about online self-exclusion, you can call Gambling Help or see the online self-exclusion page.