Going above and beyond: responsible conduct of gambling for venues
The Going above and beyond fact sheet (PDF, 46.13 KB) offers suggestions for strategies that pubs and clubs in NSW can take to prevent and reduce gambling harm – beyond the minimum legislative requirements. It’s important that you have multiple and different strategies in place, that are appropriate for your venue and your local community.
These practical examples are a good starting place for your venue to reduce gambling harm and demonstrate your commitment to the wellbeing of your patrons and your communities.
Getting back to business – advice on the prevention of gambling harm
- Keep a close eye out for people at risk of gambling problems. This handy one-pager gives a quick reminder of the warning signs
- Ask your staff to check in regularly with gaming room patrons, and to encourage them to take breaks and head home on time.
- Check that your self-exclusion processes are up-to-date and that your staff are across them. Some of your patrons will be trying not to return to gambling – and self-exclusion may be the answer.
- Let your patrons know where to get help. You can include information about Gambling Help in your newsletters, share our posts on social media, or print and display this poster.
- Reach out to your local Gambling Help service to make sure you are confident in referring people. They might have additional advice or be able to support you to keep your patrons safe.
- Don’t promote gaming in your customer emails. You’ll have lots of exciting news about reopening, and with so much to offer, there’s no need to promote the pokies as well.
Why is this important?
- Mental health – with evidence of increased rates of anxiety and depression[i],[ii],[iii]
- Financial hardship – including reduced income and being unable to pay household bills[iv]
- Alcohol consumption – drinking more and drinking to cope with anxiety and stress[v],[vi]
- Unemployment – in addition to existing job losses, expectations of job losses are high[vii]
- Suicide – modelling suggests an increase in suicide and in youth suicide[viii]
Signs of risk and problem gambling behaviour – for gaming staff and venues