Annoucement of new service providers for GambleAware service across NSW

The Office of Responsible Gambling has recently completed the tender process to establish GambleAware Providers across NSW, the first major stage of the implementation of the redesign of gambling support and treatment services in NSW.

GambleAware Providers will provide community engagement, support, counselling and treatment to people experiencing gambling harm and those affected by other people’s gambling across NSW from 1 July 2021.

The new approach will see an innovative stepped care model of service delivery for gambling support and treatment services across ten regions aligned to NSW health districts.

This model will ensure that support reaches a larger proportion of people experiencing gambling-related harm in NSW and deliver high-quality support and treatment in a way that is responsive to their needs.The GambleAware model includes:

  • Ten GambleAware Providers contracted for five years to deliver a range of therapeutic and non-therapeutic services across 10 regions in NSW, supported by specialist Aboriginal and Multicultural statewide services.
  • A GambleAware digital platform to provide information about gambling to the NSW community and enable clients to access a range of support, from self-help through to counselling in a range of modes, including video. Bookings will also be able to be made online.
  • Peer support and new client guide functions will be introduced to better support clients in the system.
  • Enhanced data collection and reporting to enable continuous improvement of the service offering to those who need support.

Successful GambleAware Providers were selected as the result of a rigorous tender process and are listed per region below:

Region GambleAware Service ProviderPartner/s
Blue Mountains & Western Sydney University of Sydney CatholicCare Social Services
Parramatta Mission
Central Sydney University of Sydney CatholicCare Sydney
Wesley Community Services Limited
Far & Western NSW Regional Community Care Limited Lifeline Central West Incorporated
Hunter New England Centacare New England North West CatholicCare Social Services Hunter Manning
Illawarra & Southern NSW Mission Australia Gambling Impact Society NSW Incorporated
Mid & Northern NSW Lifeline North Coast (NSW) N/A
Murrumbidgee Uniting (Victoria and Tasmania) Limited N/A
Northern Sydney & Central Coast Wesley Community Services Limited Parramatta Mission
South Eastern Sydney St Vincent’s Hospital Sydney Limited Baptistcare NSW and ACT
CatholicCare Sydney
South Western Sydney University of Sydney CatholicCare Sydney
Parramatta Mission

Overall, this redesigned GambleAware support and treatment service model will see a more efficient system, with more people serviced by the system, more community awareness of services available and a higher reliance on digital tools to support clients in their gambling recovery journey.

Current Gambling Help services will transition clients over to GambleAware Providers during the next few months. We will be working closely with all stakeholders to ensure a smooth and empathetic transition for clients, staff and services.